The team was incredibly kind and supportive during a really tough moment. And I felt cared for from start to finish.
I lack the words to describe how sad and heartbroken I am that I took my cat here for his final days, I will provide more information when I can but I would advise anyone to strongly consider another vet, as my beloved Byc likely suffered needlessly for hours here before we were told to pick him up and run him to an emergency hospital down the road where he passed away shortly after.
We still have no clarity on what exactly the owner Maureen and her terrible, unempathetic team, did for the 5+ he was with them before they told us they couldn’t do imaging and we needed to urgently physically run him down the road while he was suffering and ultimately dying.
It’s one of my BIGGEST REGRETS in life that I took my beloved pet here for his final days, thinking I was helping him when I sadly probably prolonged his stress and suffering due to Hoxton vet’s lack of care and communication over the course of 3 different appointments where we shared our concerns.
I’ll live with the guilt of Byc’s needless suffering forever and the regret that I trusted Hoxton vet. I’d strongly advise others to find a practice that is professional, well staffed, honest and communicative to avoid the same tragedy.
I honestly can’t recommend Maureen and the team at Hoxton Vets highly enough.
I brought my cat to see Maureen after what had been an incredibly worrying and stressful few days. From the moment I arrived, I felt that we were in such good hands. Maureen was warm, calm, incredibly thorough and professional, and took the time to really listen to everything that had happened rather than simply looking at the results in front of her.
What I appreciated most was how attentive and considered her approach was. She explained everything clearly, talked me through what she was thinking and why, and made sure we properly investigated what was going on with Donny. At no point did I feel rushed or dismissed, and after arriving feeling extremely anxious, I left feeling reassured and so much more at ease.
The whole team were wonderful, genuinely caring, kind and professional, and it was very clear that Donny was being looked after with real compassion.
I also really value that Hoxton Vets is an independent practice. There is something very reassuring about the personal, thoughtful approach to care, you genuinely feel that decisions are being made around the individual animal in front of them. That kind of care feels increasingly important, and it’s something I really appreciate.
When your pet is unwell, having a vet you trust makes such a difference. I’m incredibly grateful to Maureen and everyone at Hoxton Vets for the care they gave Donny and for the kindness they showed me too.
An exceptional vet and a truly lovely team. I wouldn’t hesitate to recommend them.
In memory of our beloved Felip, whom we lost yesterday in suffering. I regret that we lost our time with him due to very poor communication from the vet / owner Maureen and 2 different front desk associates.
We still don't know what happened when he was there from 9-16:00 but this will be on their conscience.
I don’t want to blame anyone, but I need to share what happened. Our cat passed away in visible suffering, and watching his final day unfold that way was unbearable. I accept that he was old — but the way his last day went still doesn’t let go of me. I know part of the responsibility was mine, for not choosing the right doctor and the right staff for him.
I still believe every case deserves an individual approach, and that vets are people with deep empathy for animals. I share this so others can learn from it.
For anyone choosing a vet for a beloved pet, here’s what I’d pay attention to at the first visit:
• Make sure the doctor is looking for the real problem and genuinely trying to help. Every case is different, so make sure they give you a choice instead of a standard approach to treatment. Pay attention to what treatment options or tests they offer and whether they propose concrete diagnostic steps — X-ray, ultrasound, urine tests, not just blood work and guesswork.
• Whether they have enough staff on hand to actually perform procedures or imaging.
• Whether the person who admitted your pet will be the one watching over them, or if it will be someone else.
• What happens if there’s a reaction to medication or something else goes wrong — what steps they will take, and what steps you should take.
• How much time is spent on relevant topics vs. unrelated small talk.
Remember, you are the only one your pet has, and they trust you completely. We didn’t get to say goodbye peacefully, and that weighs on me deeply — he was with us for 14 years.
I hope you find people with enormous empathy and love for animals.
Our story is below…
Thank you to the entire Hoxton Vet team (especially Dr. Maureen and Lars !!) for taking such good care of our cat Artemis. They have been absolutely wonderful through and through, - kind, empathetic, and deeply caring about the pets they care for. It’s obvious in every email that they send and every interaction. We are incredibly thankful for them and would recommend anyone take their pet here :’)
Maureen and her team are incredible. I moved to her practice recently and I can’t be more safe than in her hands with my little ones. She is very knowledgeable, explains every steps and reasons for assessments and i trust her 100%.
My experience with Hoxton Vet is positive. Easy appointment booking system, pro active support staff, honest prices and of course the vet Dr. Maureen is extremely competent and genuinely cares about the welfare of her patients. I’d definitely recommend them.
Maureen has been vet to our four toy poodles for well over a decade. She has looked after them all since they were puppies and has helped us through the loss of our two eldest in recent months. She is thorough, patient and knowledgeable, but is also deeply empathetic. I trust her completely and feel so grateful to have an independent vet who is determined to resist the private equity machine. I wish more people with pets could have a Maureen
