Amwell Veterinary Practice

After reading some of the reviews regarding Dale and Margaret, I would like to add my updated review. Dale and Margaret supported me on several occasions one of which was the occasion of assessing my Springer Spaniel, they could not have been kinder and more supportive. Dale was exceptionally patient with Milo and so gentle and kind, his persuasive and encouraging skills amazed me. He was to my mind the Canine example of a Horse Whisperer. Margaret, too was very kind, supportive and informative. What I most liked about her was her directness and her total honesty in all things. She does not sugar coat, but she cares and cares deeply. I too am a Veterinary Receptionist, I sometimes think that the general public fail to see the degree of multi tasking that goes into our roles. We are the first port of call in any veterinary practice and the last. We see all kinds of pets and people, usually when people are at their most stressed. We are also the last face that people see when they sadly have to say Goodbye to their beloved pets. I brought several of my pets to Dale and Margaret to be put to sleep, I can honestly say that at that time I would not have taken them anywhere else, and I travelled half way across London to do so. Dale afforded me all the time I needed in that final Goodbye and Margaret was there to offer her condolences in her quiet unassuming but gentle way when I left. They are both OLD SCHOOL, but the very Best of old school. Lisa

Dale and Margaret along with the whole team offer a level of expertise and care unmatched in London. Our dogs have been looked after here for two decades.

Highly recommend this practice. I brought my dog in and the vet and the receptionist were fantastic. They were kind, practical and helpful. They managed to fit us in at short notice despite being busy. On top of that, the pricing was very reasonable. Great experience all round

Always good great with the cats

This does not sound like the Margaret I know, when my cat passed away, This lady was there for me comfort me Listened to me, and. When I was ready Helped me find two new fur babies to Love, I always go to Margate for advice This lady is the best . Susan

We've been going to Amwell for more than 9 years for our cat. We've always received the best care and service. Dale seems to have the magic touch and has always been very helpful.

I’m really concerned about the level of care a rabbit we recently adopted received at this practice. We were given his full medical history, with the most recent visit noted as November 2025. However, when he came into rescue he was clearly not in good condition, he had urine-stained, matted fur, overgrown nails, was overweight, and generally unwell. Despite this, the notes from this practice state that the vet, Paula Cimiano, had said everything was fine. We took him to our own vet for a check-up and they immediately found a lump in his bladder. An x-ray confirmed bladder stones. This is not something that develops overnight and should have been picked up during earlier appointments. This has left us very disappointed with the standard of care provided. The practice advertises “top quality” care, but based on our experience, this doesn’t feel accurate. I also received no response from the practice. I really hope the practice reviews its procedures, as no animal should be overlooked like this.

Absolutely appalling receptionist, i needed to change vet and asked for an estimate for blood test for kidney disease for my cat ,at all costs she wanted to know who was my previous vet name, when I refused she told me that they are not taking on new clients that are already registered locally and should go back to my vet to repeat blood test. Unprofessional to say the least ,I got all estimates quickly over the phone with other vets and they just asked for the medical history to be emailed to them, none of them asked where I was registered. If you dont take on new clients then why asking for my vet name several times? Just to let you know my vet got paid £15.000 last year for medical bills and I got receipts to prove it ,this how much your rudness potentially costed your clinic, I pay dear for my cats when they are unwell and happy to do so. Wish you a good day madam!

Such a sweet experience here. I brought in my new cat and had a million questions that were all answered. Margaret was very kind with helping me schedule appointments and fill me in on all the information I needed. This was my first time here and I highly recommend them. Elowen was very happy as well!