Clinic Not Accepting Clients from VetsCompared
Medivet Hornsey – Vets in Islington
Clinic Overview
Medivet Hornsey is part of the Medivet group and provides routine veterinary care alongside help with urgent problems. Feedback commonly highlights clear communication, kind handling, and prompt support, including same-day appointments and detailed aftercare after procedures. Most recent experiences are positive, though a small number of reviews raise concerns about complaint handling, care-plan administration, and one pet’s inpatient stay.
Services
- •Routine appointments, surgery, and aftercare: Owners mention planned procedures such as cat spaying and neutering, with same-day drop-off and collection and clear aftercare explained at pick-up. Recent reviews also reflect ongoing routine care for cats and dogs, as well as compassionate support at end of life.
- •Urgent and emergency access: Same-day emergency appointments have been reported, including for pets not already registered with the practice. One recent owner says they were seen on the day after arriving without a booking. Out-of-hours cover is available through one of Medivet’s 24-hour centres.
- •Referral support and follow-up care: One owner describes a same-day referral to an animal oncologist, along with regular review appointments during an ongoing cancer case.
- •Support for nervous or reactive pets: Reviews describe patient, calm handling for anxious dogs, including helping a large reactive dog onto the scales and into a treatment room.
- •Prescriptions and training status: Owners mention being able to obtain written prescriptions for medication bought online, and the practice is listed as a veterinary nurse training facility.
Pricing
A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. One listed example is an overnight emergency consultation fee of £130 for consultations between 7pm and 9am. Review comments on value are mixed: some owners describe the practice as reasonably priced, while others raise concerns about charges, care-plan value, or a system that feels too focused on money.
People
- •Ianthi (Head vet): Praised for calm, patient handling of an elderly reactive rescue dog, and also mentioned in connection with ongoing support and a same-day oncology referral for a cat with cancer.
- •Lucia (reception): A recent reviewer specifically praised Lucia for being fantastic, helpful, and friendly during a same-day visit.
- •Wider team: Reviews describe the vets and support staff as friendly, knowledgeable, professional, and clear when explaining treatment plans, procedure timings, and aftercare.
Reviews
Google rating: 4.4/5 from 272 reviews.
- •Many recent reviewers describe the team as friendly, helpful, professional, and efficient.
- •Clear communication is a recurring theme, especially around what to expect on the day of surgery, collection times, and aftercare once pets go home.
- •Owners also mention responsive access, including same-day help for urgent concerns, and kind support during difficult moments such as euthanasia.
- •Negative feedback centres on care-plan administration and complaint handling, with a smaller number of reviews also raising concerns about pricing and one upsetting account of a cat’s medicated overnight stay.
