Veteris Shoreditch 24 Hour Animal Hospital & Urgent Care

- Recent feedback is mostly very positive, with many owners describing fast action in emergencies, including suspected GDV, allergic reaction, foreign-body surgery, medication ingestion and critical cat care. - Communication is a strong theme. Reviewers often mention calm phone triage, clear explanations, updates during treatment, and follow-up calls after pets went home.

Services

•24/7 emergency and urgent care for dogs, cats and exotic pets, with pre-arrival phone triage to gather details and help prioritise urgent cases. Recent examples include pets being seen quickly overnight, including a cat treated straight away and a dog assessed immediately for suspected GDV.
•Home-visit emergency care by a veterinary surgeon when appropriate. Reviews describe late-evening home visits for an unwell dog, with a full examination in the home setting and medication supplied to cover the weekend until the regular vet reopened.
•Diagnostics, surgery and hospital care for acute emergencies. Reported cases include X-rays and ultrasound for suspected stomach twist, emergency surgery for GDV, intestinal foreign-body surgery, intensive treatment and monitoring, overnight stays, and feeding-tube care during recovery.
•Treatment for poisoning, medication ingestion and sudden illness. Recent examples include heart-tablet ingestion, plastic ingestion, severe allergic reaction, stomach upset with diarrhoea, and other sudden gastrointestinal problems.
•End-of-life care, including supportive guidance and peaceful euthanasia at home, alongside follow-up calls after treatment or emergency visits.

Pricing

No published pricing information is currently available for this clinic, though some reviewers describe the care as expensive while others say a home visit was charged the same as an out-of-hours emergency consultation.

People

•Dr Sebastian is praised for gentle, compassionate end-of-life care and for guiding owners through difficult decisions.
•Serena is mentioned positively for calm, professional triage and clear phone handling during an evening home-visit request.
•Erwan is thanked for a thorough, unrushed home visit, clear explanations, and kind handling.
•Vanessa and Dr Elias are both named positively for emergency treatment, including surgery and intensive care support.
•Natasha (RVN), Jennifer, Charlotte, Ewelina, Carol and EnéA-Lys are also mentioned positively in connection with reassurance, home visits and end-of-life support.

Reviews

Google rating: 4.5 stars from 379 reviews.

•Recent feedback is mostly very positive, with many owners describing fast action in emergencies, including suspected GDV, allergic reaction, foreign-body surgery, medication ingestion and critical cat care.
•Communication is a strong theme. Reviewers often mention calm phone triage, clear explanations, updates during treatment, and follow-up calls after pets went home.
•Both in-clinic and at-home care are well regarded. Home visits are described as thorough and less stressful for pets, while hospital cases mention intensive monitoring, surgery and ongoing support.
•Compassion stands out repeatedly, especially in high-stress situations and end-of-life care at home. One recent reviewer reported a poor consultation and felt the visit was a waste of time and money, but this sits against a much larger number of strongly positive recent accounts.

Reviews for Veteris Shoreditch 24 Hour Animal Hospital & Urgent Care

Note: Showing the 10 most recent Google reviews out of 379 we track in total. Recent reviews may not be representative of overall sentiment.

Angela Clare

1 week ago

When my beautiful cat Wilson , was given a terrible prognosis, l felt so alone, but Veteris was there offering support 24 7 , even at the very end Wilson was put to rest with care and such kindness at home by an amazing Veteris vet , such professionalism, empathy and kindness.

Ola G

2 weeks ago

The vet seemed incompetent. He was looking things up on his phone the entire visit, either googling or asking AI even though we came in with a very common issue. In the end, the visit was a complete waste of time and money as the vet was unable to make our cat throw up and was very nonchalant about the next step being an invasive and much more expensive procedure. We decided to handle the issue elsewhere as we did not trust him to take care of our cat properly considering he was unable to handle a routine issue without looking it up on his phone. Avoid this place if you can.

rolandas L

I highly recommend this clinic. They provided an excellent care and saved ours pets Chanel life, when she had a severe allergic reaction. Thank you so much guys. 🙏👍

E D

S

I will never have enough words to thank the entire Veteris team for saving my cat Mia. ❤️ Mia is 16 years old, and what we went through in June was one of the most frightening experiences of my life. She went missing and was eventually found in a very fragile condition. She needed intensive treatment, constant care and a feeding tube, and there were moments when I genuinely feared that I would lose her. The team at Veteris cared for her with incredible dedication, patience and compassion. They gave her the chance she needed to recover, even when the road ahead was uncertain. It took Mia some time to fully recover after coming home, but today I am incredibly happy to say that she is completely recovered, healthy and back to being herself. Seeing her happy and well again is something I will never take for granted. I truly believe the Veteris team gave me my girl back. I cannot describe in words what that means to me. Thank you from the bottom of my heart to every single person who cared for Mia. You really do incredible work, and I will be forever grateful. ❤️

Annmarie Adcock

6 months ago

I called Veteris on a Saturday evening regarding my maltese dog Lulu who had a bad stomach and all that involves. She was clearly in discomfort. I asked for a home visit from a vet because I didn't want to stress lulu any further by taking her out so late in the evening (10pm). I was booked in by Serena the triage nurse who was very professional and wanted to establish clear facts so important information was not missed and so she was then free to take the next emergency call. I was then put on the waiting list. Then about 2 hrs later I received a call to say the vet was on his way and he arrived about 30 mins after that, exactly as they'd estimated. His name was Erwan and he instantly put me at ease. He was assessing Lulu from the first minute, watching how she was interacting in her own environment. He then examined her stomach thoroughly followed by listening to her heart followed by her temperature and a general appearance check, ie : was she dehydrated etc. The whole process was very thorough and I felt Erwan did not make me feel like a neurotic owner when I asked some questions. He never made me feel rushed even though I know they were very busy as it was after hours and the weekend. I'd highly recommend this service, the charges were the same as if I'd brought Lulu in for an emergency out of hours consult but it was so much easier in my own home. Erwan had a big backpack full of possible emergency medications . He prescribed a course of treatment for lulu and was able to give me enough of the probiotics and anti spasmodic painkillers for 2 days until our normal vet opens again on Monday. Finally, thank you Erwan. You were so kind right from the start. Very gentle with lulu, exactly who I would want to look after her. Thank you for listening and answering my many questions and thank you for making a stressful situation less scary. You were amazing. Thank you Erwan.

Zapher Idris

Don't know how to put our gratitude into a review, the Veteris team saved our dog's life. We brought our Bernese in on a Friday night, unknown to us at the time, he was in the early stages of stomach twist/GDV. From the moment we arrived, the team was incredible. He was examined immediately, and within 30 minutes, they had performed X-rays and ultrasounds, diagnosed him, received a second opinion confirming, and then into surgery shortly after. Since a puppy, he's not had the best luck in life with his health, and we feared the worst, but the speed, expertise, and genuine compassion shown by the entire team working in the middle of the night was world-class. Thanks to them, he made a fantastic recovery and his playful, smiling personality is already back. Thank you so much, we are eternally grateful.

Gerardo

7 months ago

Great emergency pet hospital. On the 3rd of February my Labrador Retriever, Mahina was very unwell and was taken to Veteris at 2am in the morning as an emergency. Vanessa ,surgeon Identified cause of the problem a foreign object trapped in the intestines she operated immediately a life saving operation was successful and Mahina was looked after so well by the nurses and pet sitters so caring & compassionate, she made a full recovery would highly recommend if your pet ever needs any emergency care. It might be a bit more expensive but you are getting first class veterinary care Very grateful for taking care of Mahina Enzo

K. A. Deutsch

Lovely team! Handled our emergency appointment with calm professionalism, whilst we panicked away. From the first call, through our appointment and the final check in call, everyone was super lovely and we felt reassured that they are doing absolutely everything in their power to make sure our cat is taken care of.

Gabriela Armas

Thanks to Dr. Elias and the rest of the team for the exceptional care provided to Ron. Professional, efficient, kind and empathetic! Also, thank you to the nurses at reception who kept us updated and were very supportive in every call.